TERMS AND CONDITIONS
Damoiselle is proud to be a fashion label under the sole proprietorship Pristine Enterprises, which was incorporated in April 2024.
Shipping Policy for Damoiselle
Welcome to Damoiselle! We are dedicated to delivering premium ladies' dresses across India. Please read our shipping policy carefully to understand how we handle and process your orders.
Shipping Timeline
- Standard Delivery Time: Our standard delivery timeline is within 3-4 weeks from the date of order placement.
- Minimum Delivery Time: 2 weeks
- Maximum Delivery Time: 5 weeks
Order Processing
- Order Confirmation: Once your order is placed, you will receive a confirmation email with the details of your purchase.
- Order Processing Time: Orders are processed within 2-3 business days. Please note that orders are not shipped or delivered on weekends or holidays.
Shipping Charges
- Free Shipping: We offer free standard shipping on all orders across India.
- Express Shipping: At this time, we do not offer express shipping. All orders are shipped via our standard delivery service.
Shipping Methods and Carriers
- We use reliable courier services to ensure that your orders reach you safely and on time. Our primary shipping partners include [Courier Service A], [Courier Service B], and [Courier Service C].
Tracking Your Order
- Once your order is shipped, you will receive a shipment confirmation email containing your tracking number(s). You can track your order using the tracking number provided.
Delivery Issues
- Address Accuracy: Please ensure that all shipping details are accurate at the time of order placement. Damoiselle is not responsible for delays or losses due to incorrect or incomplete addresses.
- Missed Deliveries: If a delivery attempt is made and you are not available, our courier partner will make additional attempts to deliver your package. Please follow the instructions provided by the courier service to ensure timely receipt of your order.
- Damaged or Lost Packages: If your package is damaged or lost in transit, please contact our customer support team immediately. We will work with the courier service to resolve the issue as quickly as possible.
International Shipping
- Currently, Damoiselle only ships within India. We do not offer international shipping at this time.
Thank you for choosing Damoiselle! We appreciate your business and are committed to providing you with the best possible shopping experience.
Payment Terms
- A 50% non-refundable deposit is required for COD orders at the time of order placement.
- The remaining 50% is payable upon delivery of the Product.
- Payments can be made via bank transfer, debit/credit card, or any other method agreed upon during order placement.
